ETL Support Manager

JD : Data / ETL Operations (Assistant Manager or Manager Level)

Exp. : 6+ years

Work Location : Hyderabad

Work Timing : Rotational Shifts

Work Mode : WFO

Position Type : Permanent (Fulltime)

Notice Period : Immediate

JOB SUMMARY :

We are seeking a seasoned Support Lead (Assistant Manager or Manager Level) to take full

ownership of our L2.5 Data / ETL Operations. This role demands a proactive leader who can manage real-time ETL support, drive root cause analysis, and implement preventive automation strategies.

The ideal candidate will be a hands-on expert in ETL tools and SQL Server, with a strong track record in incident management and team leadership.

KEY RESPONSIBILITIES :

Coordinate and manage ETL support incidents and escalations with full ownership of the

L2.5 support model.

Oversee real-time monitoring and detection of failed jobs, incomplete data, and

orchestration issues using ETL logs and workflow monitors.

Drive immediate triage, reruns, and validation of failed processes to minimize business

impact.

Lead root cause analysis (RCA) and ensure implementation of long-term corrective actions.

Develop preventive automation scripts and controls to auto-restart jobs or alert upstream

dependencies.

Track and report key performance metrics including job success rates, downtime reduction,

and RCA closure.

Maintain and document corrective actions, RCA reports, and process improvements in the

knowledge base.

Ensure SLA adherence and provide regular status updates to stakeholders and leadership.

Collaborate effectively with client teams and offshore / onshore counterparts.

Mentor and lead L2.5 support engineers, promoting continuous improvement and

accountability.

REQUIRED SKILLS & QUALIFICATIONS :

Strong hands-on experience with :

o SSIS

o Informatica PowerCenter 10.5.1

o Informatica IICS

Proficiency in SQL Server (2016–2022), including :

o T-SQL

o Agent jobs

o Stored procedures

Familiarity with monitoring tools such as :

o SQL Agent

o Informatica Console

o Email / Slack alert systems

Excellent leadership, coordination, and communication skills.

Proven ability to manage teams, track performance, and ensure SLA compliance.

Strong analytical skills with expertise in RCA documentation and reporting.

MUST HAVE : Customer management

Client management

Incident coordination

Escalation matrix reporting

Monitoring tools

Etl tools