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Service Delivery Manager - MBA

Service Delivery Manager - MBA

Intertec SoftwaresBangalore, Karnataka, India
3 days ago
Job description

JOB TITLE : Service Delivery Manager - MBA

JOB PURPOSE : To Manage Dynamics 365 finance and operations Implementation and Support

QUALIFICATION : BE / BTech / . / Diploma

EXPERIENCE : 10 14 Years

CERTIFICATIONS : MANDATORY (CAPM / PMP / PRINCE2); DESIRABLE (AGILE SCRUM)

MANDATORY TRAININGS ATTENDED : Risk Management EPM Project Planners ITSM

REPORTING TO : Director

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES) :

Key Responsibilities :

Service Delivery Management :

  • Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions ensuring projects are completed on time within scope and budget.
  • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to track service quality and client satisfaction.
  • Continuously monitor and improve delivery processes to optimize efficiency and performance.

Team Leadership and Coordination :

  • Lead cross-functional teams including project managers consultants developers and support staff to deliver Dynamics 365 solutions.
  • Provide guidance mentorship and performance management for team members to achieve high standards of service.
  • Coordinate resource allocation and resolve conflicts to meet project and support goals.
  • Client Relationship Management :

  • Serve as the primary point of contact for clients building strong relationships and ensuring their needs are met.
  • Conduct regular client reviews addressing concerns gathering feedback and identifying opportunities for additional services or solutions.
  • Act as a trusted advisor by understanding the clients business processes and providing strategic recommendations.
  • Project and Risk Management :

  • Oversee project planning scheduling and execution ensuring alignment with business objectives.
  • Identify potential risks and develop mitigation plans to address them proactively.
  • Ensure proper documentation of project progress changes and final outcomes.
  • Technical Expertise :

  • Stay updated with the latest Dynamics 365 features updates and industry best practices.
  • Collaborate with technical teams to ensure the solution architecture aligns with the clients business requirements.
  • Drive innovation by recommending new features or enhancements to existing systems.
  • Financial Management :

  • Manage project budgets monitor costs and ensure financial performance aligns with expectations.
  • Prepare financial reports and forecasts for senior management and stakeholders.
  • CERTIFICATIONS :

  • PMI CAPM or PMP
  • PRINCE 2 Foundation or Practitioner
  • ITSM
  • TECHNICAL SKILLS / COMPETENCIES :

    MANDATORY :

  • 10 years of experience in IT service delivery or project management with at least 8 years managing Microsoft Dynamics 365 implementations or support.
  • Demonstrated expertise in Dynamics 365 modules (e.g. Sales Marketing Customer Service Finance Supply Chain).
  • Proven track record of managing enterprise-level clients and delivering complex IT projects.
  • Strong Knowledge on :
  • Project Control Tools
  • Risk Management
  • Microsoft Project
  • Schedule Management
  • Visio
  • Project Planning tools.
  • Risk Management tools.
  • Industry Knowledge on :

  • Deep Understanding and exp of MS Dynamics 365 F&O implementation and projects
  • Transition projects.
  • SOFT SKILLS : MANDATORY :

  • Strong understanding of ITIL processes and service management frameworks.
  • Excellent leadership communication and interpersonal skills.
  • Proficiency in stakeholder management and conflict resolution.
  • Analytical and problem-solving skills with attention to detail.
  • Familiarity with Microsoft Azure Power Platform and related Microsoft dynamics technologies.
  • Required Experience :

    Manager

    Key Skills

    IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 3000000 - 3600000

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    Service Delivery Manager • Bangalore, Karnataka, India