L2 / L3 Production Support

Project Description :

Luxoft is one of the leading service provider for Banking and Capital Market customers.

Luxoft has been engaged by an large Australian bank for providing L1 / L2 Application Monitoring and Production Support services for business-critical applications and interfaces on 24 / 5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who have relevant skills & experience and are willing to work in shifts.

Responsibilities :

• Develop and maintain Unix shell scripts for automation tasks.
• Write and optimize Python scripts for process automation and data handling.
• Design, implement, and maintain scalable cloud infrastructure using AWS services (EC2, S3, Lambda, etc.).
• Monitor and troubleshoot cloud environments for optimal performance.
• Monitor and optimize system resources and automate routine administrative tasks and BAU tasks.
• Production Environment monitoring & Issue Resolution.
• Control SLA and notify management or the client in case of unexpected behavior.
• Support end-to-end data flows and health and sanity checks of the systems and applications.
• Escalate the issues (internally to Group lead / PM) with environment and application health.
• Logs review and data discovery in database tables for investigation of workflow failures.
• Investigate and supply analysis to fix application / configuration issues in the production environment.
• Contact / chase responsible support / upstream / downstream / cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed.
• Regular update on issue status until addressed, notifying the client on status changes; expected time to address.
• Participate in ad-hoc / regular status calls on application health with the client to discuss critical defects / health check status.
• Working with business users service requests, which includes investigation of business logic and application behavior.
• Work with different data format transformation processes (XML, Pipeline).
• Work with source control tools (GIT / SVN) in order to investigate configuration or data transformation-related issues.
• Work with middleware and schedulers on data flow and batch process control.
• Focus on continuous proactive service improvement and continuous learning.
• Ensure customer service excellence and guaranteed response within SLA timeline by actively monitoring support emails / tickets and actively working on them till the issue is fully remediated.
• Ensuring all incident tickets are resolved in a timely and comprehensive manner.
• Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution.
• Bachelor's Degree from a reputed university with good passing scores.

Mandatory Skills Description :

Required Skills :

Nice-to-Have Skills Description :