Head of Retail OperationsMaspar Industries Pvt. Ltd • Delhi, India, India
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Head of Retail Operations
Maspar Industries Pvt. Ltd • Delhi, India, India
23 hours ago
Job descriptionResponsibility for creating an enjoyable customer experience which exceeds customary standards and service levels Identify and implement improved service practices and procedures Maintain accurate customer data information Maintain an overall 100% client satisfaction rating for all team members Responsible for development of annual promotion calendar for both EBOs and LFS Responsible for coordinating with Marketing team to initiate and implement promotions and events Assist with the development of marketing collateral to support promotions Create / Modify team structure both for managerial and sales staff(store level) Responsible for maintaining budgeted staff strength at all levels of the channel Establish KPIs of each level and evaluate performances against them Plan and monitor incentive and other development / training programs for new joiners and potential team members Implementation and monitoring of SOPs, reporting of subordinates and expenses of both stores and individuals Co-ordinate development of VM plans for both EBO and LFS Ensure implementation of VM plans in both EBO and LFS Implementation of SOP's of EBO's Coordinate with merchandise team on stock requirements Coordinate with LFS partners on POS Coordinate with merchandise team for merchandise requirement for new stores (all formats) Maintain relationship with SM and Territory Concept Managers of LFS partners
Responsible for EBO / LFS / SIS Business
1) Meeting financial and service targets.
2) Responsibility of –
a) achievement of EBO, LFS(Large format Store) and SIS targets
b) Sales team of the EBOs, LFS & SIS Stores
c) Sales staff and store productivity
d) Customer service
e) VM implementation
f) Working relationship with LFS partners and EBO property owners
Duties and Responsibilities
- Responsible for maintaining all financial parameters within the department
- Maintaining KPI’s of the channel and team members
- Optimizing Sales vs stock levels within the respective channel
- Preparing and presenting Weekly / SP sales reports by channel.
Customer Service
Channel Marketing (Both EBOs and LFS)
Team Management
Store Display
Other areas
Work Experience : 10 to 20 years with at least 3-5 years at same level
Industry : Soft furnishing / Clothing industry / Retail
Reporting To : Directors
Compensations : 30 lacs per annum. Higher Package can be considered based on the candidate's capabilities.
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Head Of • Delhi, India, India
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