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Executives EXL / E / 1498681
exlNoida, Uttar Pradesh, India29 days ago
Job description
Job Description
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
- CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions
- QCA for the purpose of feedback and audit
- Trainers for the purpose of Pre-process and Process training
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Executive • Noida, Uttar Pradesh, India
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