IT Specialist

Job Title : IT Specialist

Location

: Mohali

Role Summary :

We are seeking an enthusiastic and technically sound L1 IT Specialist for our internal support team. This role will be the first line of support for IT-related issues and will focus on resolving hardware, software, and basic network problems for internal users.

Key Responsibilities :

Provide first-level support for laptop and desktop configurations, setup, and troubleshooting.

Install, configure, and upgrade operating systems and standard software applications.

Handle basic network-related issues (LAN / Wi-Fi connectivity, IP configuration, etc.).

Assist with firewall-related tasks such as whitelisting requests and verifying blocked connections (basic level).

Perform routine hardware maintenance (RAM, HDD / SSD, battery, peripherals).

Log and document all support activities and resolutions in the ticketing system.

Escalate complex issues to L2 / L3 support as needed while ensuring timely follow-ups.

Support IT asset management – tagging, tracking, and inventory updates.

Maintain and enforce endpoint security compliance (antivirus, encryption, patch updates).

Support video conferencing setups and remote access tools (VPN, RDP).

Required Skills & Knowledge :

Strong understanding of Windows OS (Windows 10 / 11) and basic troubleshooting.

Minimum 2 years of IT experience.

Laptop / desktop configuration knowledge (BIOS settings, OS imaging, drivers).

Basic understanding of network components (IP, DNS, DHCP, routers, switches).

Familiarity with firewalls and endpoint protection (basic concepts and handling of common issues).

Hardware diagnostic and replacement experience (RAM, SSD, keyboards, etc.).

Working knowledge of MS Office Suite and collaboration tools (Outlook, Teams).

Ticketing system experience (e.g., ServiceNow).

Good communication skills – both written and verbal.

Ability to work under pressure and manage time effectively.

Preferred Certifications :

CompTIA A+ / Network+

Microsoft Certified : Modern Desktop Administrator Associate, (a plus)

ITIL Foundation (a plus)

Why Apply :

Opportunity to develop hands-on technical skills.

Exposure to enterprise IT infrastructure and tools.

Clear career growth path into L2 support or specialized IT domains.