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Software Engineer (IC3 / IC4)
Zenith Services Inc.rajahmundry, andhra pradesh, in8 hours ago
Job descriptionStrong communication and customer-handling skills. Proficiency in React (front-end) and Java (back-end) ; full-stack experience preferred. Experience in technical troubleshooting or customer support engineering . Familiarity with AI tools used in engineering workflows. Ability to manage multiple cases independently and efficiently. IC3 : 5–8 years of experience in software development or support engineering. IC4 : 8–11 years of experience with proven ownership of customer-facing issues and mentoring experience. Exposure to Agile tools (Jira, GitHub, Confluence). Experience with low-code or AI-assisted development environments .
Role Overview :
We are looking for skilled Software Engineers who are passionate about solving customer-reported issues. This role focuses on triaging, investigating, and resolving customer tickets with a mix of case work, small enhancements, and defect fixes . You’ll work across front-end, back-end, or full-stack areas depending on team needs and use AI tools to speed up issue resolution and improve customer satisfaction.
Key Responsibilities :
- Resolve customer-reported issues with speed, accuracy, and empathy.
- Collaborate with support, product, and engineering teams to fix problems effectively.
- Work on small stories and bug fixes while maintaining code quality and stability.
- Communicate directly with customers when needed, ensuring professionalism and clear updates.
- Use AI tools (e.g., GenAI, RAG pipelines, ServiceNow AIA Studio) to assist in debugging and automating tasks.
- Document fixes and contribute to internal knowledge bases for future reference.
Required Skills :
Preferred Qualifications :
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Software Engineer • rajahmundry, andhra pradesh, in