Customer Support (Premium)

Job Description :

Required Immediate Joiners Customer Support Executive for Samsung & Havells Clients to join our team at NOIDA . Graduates ( Any Discipline) with minimum ONE YEAR experience  & English Proficiency is must.  The ideal candidate will be responsible for handling customer inquiries and providing support.

Key Responsibilities :

• Responding to customer inquiries and resolving their issues in a timely and professional manner
• Providing support and assistance to customers in their native language
• Building strong relationships with customers to ensure their satisfaction and loyalty
• Collaborating with other departments to address customer concerns and improve overall customer experience
• Maintaining accurate records of customer interactions and transactions
• Identifying and escalating complex issues to the appropriate departments for resolution
• Staying updated on company products, services, and policies to provide accurate information to customers
• Meeting or exceeding customer service goals and targets set by the company
• Excellent communication skills, both verbal and written
• Prior experience in customer service or a similar role is preferred
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Customer-centric mindset with a strong focus on providing excellent service
• Proficiency in using computers and various software applications
• Willingness to work in rotational shifts, including weekends and holidays.
Shifts :
• For Male 24
• 7 (Last shift 4 pm to 1 am) for Females 6 am to 8 pm (Any 9 hours window) No transport during odd hours shifts

If you are a fluent speaker of a regional language and possess excellent customer service skills, we would love to have you on our team. Apply now and join us in providing top-notch services to our clients.