Assistant General Manager - Housekeeping

Profile Summary The ideal candidate will be a seasoned housekeeping professional with progressive experience in hospitality, specializing in operational excellence, budget management, manpower planning, and cost control. The role requires the incumbent to drive service quality and efficiency through process optimization, resource utilization, and data-driven decision-making for Premium Clubs division.

Key Responsibilities Define and enforce standards of cleanliness, amenities, maintenance, and upkeep for guest rooms and public areas. Collaborate with the Corporate Housekeeper to design, implement, and regularly update comprehensive SOPs that define service, cleanliness, hygiene, safety, and operational protocols for the department. Create detailed daily, weekly, and monthly checklists for supervisors and executives to ensure consistent adherence to standards. Prepare and manage capital expenditure and operational budgets for the housekeeping department. Conduct regular audits of rooms, public areas, and facilities to ensure high maintenance and service standards. Organize departmental workflow, including duty assignments, rosters, shift schedules, and vacation planning. Foster a service culture based on warmth, genuine care, and guest-centric behavior. Oversee inventory and asset management, ensuring timely schedules for stock control and audits. Serve as the custodian for all housekeeping assets, linen, and uniforms, ensuring proper handling and accountability. Coordinate with Purchase and Engineering teams for projects, renovations, and refurbishments, ensuring standards are met. Maintain well-organized stores, monitor consumption patterns, and minimize wastage within approved budgets. Conduct ongoing training for the team in skills, behavior, hygiene, fire safety, and health standards.

Qualifications and skillset Degree in Hotel Management or related field. Overall 10+ years of experience in housekeeping, with at least 2 years in a managerial role in a five-star hotel or club. Strong leadership, problem-solving, and interpersonal skills.