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Client Servicing
Wings group of CompaniesDelhi, India29 days ago
Salary
₹300,000.00 yearly
Job type
- Full-time
Job descriptionYou have at least 2 years experience including solid experience in a similar role within Media & Entertainment. You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. You have working knowledge of communication skills, computer fundamentals, Lead generation and Convincing skills You are a strong networker & relationship builder You enjoy finding creative solutions to problems You are adaptable and thrive in changing environments Work in a company with a solid track record of performance A role that offers a breadth of learning opportunities Join a well known brand within Media & Entertainment
Passion, commitment, and hard work are the cornerstones that have made Wings what it is today. We took flight 25 years ago, with just 3 people and today have grown to spread our wings worldwide across 8 countries, with 12 business verticals and a task force of 7500 employees and still growing.
We believe that every brand possesses a great reserve of potential and ambition, which when unleashed or eased into the right target audience, can make unprecedented success a norm. Our passion entails helping brands tap into that potential and journeying together to new heights.
The Role
You will be responsible for :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
Ideal Profile
What's on Offer?