We are seeking a skilled and experienced Salesforce architect to lead our Salesforce data and Security team in driving innovation, best practices, and standardization of Salesforce solutions across the organization. The ideal candidate will have a deep understanding of Salesforce platform capabilities, extensive experience in managing complex CRM projects, and a passion for optimizing business processes through technology .
Responsibilities :
- Oversee the design, development, implementation, and maintenance of Salesforce CRM solutions to meet business objectives.
- Lead a team of administrators, developers, data and Security architects / leads in executing projects and initiatives related to Salesforce platform enhancements.
- Collaborate with cross-functional teams to gather requirements, define project scope, and ensure successful delivery of Salesforce projects.
- Provide strategic guidance on leveraging Salesforce features to streamline sales processes, improve customer service operations, and enhance user experience.
- Manage user access, security settings, data integrity, and system configurations within the Salesforce platform.
- Develop and maintain documentation related to system configurations, processes, workflows, and best practices.
- Conduct regular training sessions for end-users to promote adoption of new features and functionalities within the Salesforce CRM system.
- Stay current on emerging trends and best practices in the CRM space to recommend innovative solutions that align with business goals.
- Managing a dedicated team for both Data and Security, including architects and developers to build scalable and modular architecture, to be leveraged across multiple Salesforce Orgs at Cencora.
- Managing all Data and Security related aspects of the existing deployments while working towards standardizing the framework, by undertaking initiatives.
- Collaborating with cross-functional teams in areas such as Salesforce CRM implementation, business analytics and process improvement to ensure smooth operations.
- Working closely with DevOps teams to ensure all the new projects / deployments are compliant to the overall Data and Security framework.
- Monitoring the performance of existing solution and troubleshooting / mitigating any issues that arise due to evolving business / technology scenarios.
- Documenting technical specifications, processes, and best practices.
- Manage ongoing customer data projects to deliver accurate data to a variety of teams, systems and processes across the business.
- Managing and implementing tools / systems / processes needed to build and maintain robust data hygiene standards and overall data governance.
- Managing multiple Salesforce CRM projects in a fast-paced business environment, and prioritizing work efforts to ensure projects stay on track to hit deadlines.
- Building and maintaining positive working relationships with stakeholders and internal customers across the enterprise.
- Work to continually improve processes, efficiency, and quality.
Requirements :
Bachelor s degree in computer science or related field with 5+ years experience in Salesforce development, data security area.Excellent problem-solving skills with attention to detail.High proficiency in enterprise scale data management systems and implementations.Ability to work in a highly dynamic and deadline driven environment.Needs to be a strong team player with excellent problem solving capabilities.Good organization and communications skills.Strong analytical thinking capabilities.Preferred Qualifications :
While not required, the following qualifications would be considered a plus :
Certified Salesforce Administrator (ADM201) is preferred.Experience in designing Salesforce Data structure and Security framework for large deployments involving multiple Salesforce products..Experience Educational Requirements :Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 4+ years of directly-related or relevant experience, preferably in software designing and development.Preferred Certifications :
Android Development CertificationMicrosoft Asp.Net CertificationMicrosoft Certified EngineerApplication / Infrastructure / Enterprise Architect Training and Certification, e.g. TOGAFCertified Scrum MasterSAFe Agile CertificationDevOps Certifications like AWS Certified DevOps EngineerSkills Knowledge :
Behavioral Skills :Critical ThinkingDetail OrientedImpact and InfluencingInterpersonal CommunicationMultitaskingProblem SolvingTime ManagementTechnical Skills :
API DesignCloud Computing MethodologiesIntegration Testing ValidationProgramming / CodingDatabase ManagementSoftware Development Life Cycle (SDLC)Technical DocumentationWeb Application InfrastructureWeb Development FrameworksTools Knowledge :
Cloud Computing Tools like AWS, Azure, Google cloudContainer Management and Orchestration ToolsBig Data Frameworks like HadoopJava Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented DesignMicrosoft Office SuiteNoSQL Database Platforms like MongoDB, BigTable, Redis, RavenDB Cassandra, HBase, Neo4j, and CouchDBProgramming Languages like JavaScript, HTML / CSS, Python, SQLOperating Systems Servers like Windows, Linux, Citrix, IBM, Oracle, SQLSkills Required
Project Coordination, Quality Management