Delivery Manager

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Purpose of the role : a summary of the key deliverables of the role

At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision : to be a strategic partner to leading payment networks, issuers, and travel companies, driving customer engagement and incremental value through the world’s most valued travel ecosystem.

While we’ve achieved significant success and exponential growth over the past decade, we recognize the need to evolve how we operate to fully realize this vision. To support this, we are embarking on a journey to unlock value through data and that put data at heart of everything we do.

As part of this next phase , we have built a new team focused on delivering key data initiatives across the business. We are seeking a Delivery Manager (Data) to drive the execution of critical data projects, including data platform improvements, data products, BI initiatives, and analytics solutions.

The Delivery Manager (Data) will play a strategic leadership role, ensuring the successful scoping, planning, and delivery of a wide range of data initiatives. This role requires exceptional organizational, communication, and problem-solving skills, with a focus on delivering outcomes that align with business objectives. The ideal candidate will be highly detail-oriented, capable of managing cross-functional teams, and committed to delivering solutions on time, on budget, and to the highest standards.

Main Accountabilities : (8 – 10 core accountabilities)

Personal Requirements of the Role : (Knowledge and Experience e.g. qualifications, technical knowledge)

• Planning and dependencies – work with workstream leads to build a project plan (both detailed and plan on a page) outlining key activities and milestones whilst also identifying and tracking the key internal / external dependencies that inform sequencing and / or timing of the project
• Resourcing – work with workstream leads to understand resource requirements ensuring relevant stakeholders are aware of demand for each of their teams
• Change Delivery – monitor individual workstream performance against the plan, challenge slippage and help define and implement mitigations
• Risk and issue management – review the risks and issues experienced by the workstream leads and escalate as needed to the Project Sponsor and / or Steering Committee
• Governance – facilitate relevant governance forums and the distribution and closure of relevant actions and decisions
• Stakeholder management – Establish strong working relationships with different stakeholder groups (including Senior Leadership, Project Managers, Change Managers, BAU owners, external 3rd parties and Collinson International Ltd leadership team and Board)
• Team leadership – oversee the work of the Workstream Leads
• Reporting – collate reports from Workstream Leads to build a view of programme progress (e.g. status against plan & next steps). Consolidate this to report up to the Programme Manager / Project Sponsor / Transformation Management Office as applicable.

Educated to degree level

Previous experience as a Project Manager with minimum 8-10 years delivery record

Previous experience of managing projects within : (technology / finance / legal / operations / HR / marketing) organisations - will pick one of the bracket functions depending on the area of search

Previous experience of running projects using both Agile and Waterfall methods

External certifications in Project Management desirable but not essential (e.g. Prince2 or APM)

Previous experience of working successfully with Change Managers

Experience and understanding of Lean Six Sigma is desirable but not essential

Skills and Capabilities : (aligned to the skills and capabilities framework of the role and level)