Credit Card Disputes Reporting Specialist

Job Description :

Insight Global is seeking junior and mid level analysts to join our client's back office disputes resolution team for a large, tech-forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an MIS Reporting Analyst, you will use SQL, Tableau, and Excel to pull files, extract and match data, and generate reports with meaningful insights for the Disputes leadership team. Reports will include, for example, the agents success rate, how the organization is performing, and how the controls are performing.

Must Have :

• 3-7 years of experience as MIS Analyst, Reporting Analyst, Data Analyst or similar role pulling and creating reports relevant to credit card disputes
• Knowledgeable with Mastercard network guidelines and chargeback procedures
• Proficient in Tableau, Excel, and SQL to pull, analyze, and aggregate data for reporting
Pluses :
• Python