Salesforce CX Business Analyst

Job Title : Salesforce CX Business Analyst (2–4 Years | Remote | Contract / Full-Time)

Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge .

Required Skills & Expertise

• 2–4 years of Business Analyst experience; 2+ years in Salesforce.
• Strong knowledge of Service Cloud, Experience Cloud, CTI / Omnichannel .
• Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting .
• Exposure to CX tools like Gainsight, Chatbots, or Agentforce.
• Familiarity with Agile tools ( Jira, Confluence, Slack ).
• Excellent communication & stakeholder management skills.

Key Responsibilities

Certifications (Preferred)

Skills Required

Salesforce, Dashboards, Jira, omnichannel , Reporting, Triggers, Confluence, Slack, Service Cloud, Cti, Process Builder, APEX