Production Support (Transaction Processing) with leading Bank

Roles and Responsibilities

Key Responsibilities :

Manage production technical support for issues logged by user and other customer support

units

Perform jobs like incident analysis / review, impact analysis of critical issues, detailed

technical analysis of complex issues

Periodic review of systems and interfaces and document all these in KDB (knowledge

database)

Performing analysis of tickets and repeated incidents raised and work on reducing repeated

tickets and incidents