Assistant Manager-Human Resources

Scope of Work

: Vision and Values

As Assistant Manager-Human Resources, I fully comprehend the vision of Six Senses Fort Barwara to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the Wellness overall philosophy, concepts and programs such as the Sleep With Six Senses, Eat With Six Senses, Grow With Six Senses, Reconnection and Rituals and Mission Wellness.

Sustainability

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our hosts.

Operational Ownership

In this role, I will support and assume responsibility on the efficient operation of the Human Resources department to provide exceptional products and services within brand operating standards.

My key role is supporting the Human Resources Manager in the preparation and implementation of the resorts’ human resources plan including manpower plan, benefits and payroll budget, training and induction plans in line with needs and host engagement initiatives.

I will support and oversee recruitment and host ratios, succession planning and career development plans (MDPs), conduct host satisfaction surveys and formulation of corrective action, arrange periodic host meetings and awards, champion the performance management system, analyze host turnover statistics and trends, ensure job descriptions are up-to-date and relevant and maintain confidential host files.

I will assist in overseeing host accommodation and facilities, along with the host restaurant and the host committee, career fairs and various other host activities. I will also support and champion the social and environmental activities in coordination with the Sustainability Manager and coordinate with the identified organizations to carry out all planned social responsibility initiatives.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will support and continually focus on talent management for our resort. Human Resources practices will be constantly assessed to remain relevant and effective.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security, fire, emergency, evacuation and crisis procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the Director of Human Resources.

I will perform the following relevant tasks for this role :

• Assist in preparing a HR plans for the resort (biannual / annual) based on systematic research and needs analysis.
• Provide information to prepare an expenditure budget for HR department.
• Coordinate with Home Office on new HR mandatory requirements.
• Sourcing material and resources to produce and development programs that are
• satisfactory to hosts.
• Assist with the recruitment and interview processes.
• Assist with coordination of new hire orientation and training for new hosts.
• Assist with variety of host events and initiatives in addition to other administrative duties.
• Attend meetings and training as required by supervisors.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
• Perform any additional tasks given to me by supervisor / management.

Administration

Reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted and / or as instructed by Director of Human Resources.

Quality

Six Senses guidelines and standards of service and operation will be adopted and followed by all Human Resources and Training hosts so that our performance benchmarks are maintained and exceeded. Client service and host issues are promptly addressed.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

Financial Performance

In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. The departmental budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.

People Management

As Human Resources Supervisor, I will support in the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times. Qualification : Bachelor’s degree in Business, preferably in Human Resources or Hospitality Management and more than two years’ experience in a similar human resources role. Accommodation Provided : Yes