Service Delivery Manager - Manufacturing & Quality Applications
Cognizantnashik, India5 days ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • nashik, India
Related jobs
![Mobile App Release Manager [T500-19891]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Best%20Buy%20India)
- Promoted
- New!
Delivery Manager
Programmers.ionashik, maharashtra, in Delivery Manager – Modernization & Microsoft Stack.Microsoft technologies—especially.NET and C#—and proven experience in leading modernization initiatives.
This role requires someone who can manage ...Show moreLast updated: 19 hours ago
- Promoted
TDM Senior Engineer
QualiZealNashik, IN Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes.
Work with other stakeholders lik...Show moreLast updated: 27 days ago
- Promoted
Demand Generation Manager
WebgilityNashik, IN Webgility is a leading ecommerce automation platform that helps multichannel sellers and brands streamline operations, manage accounting, and grow profitably.
Our mission is to simplify ecommerce fo...Show moreLast updated: 6 days ago
- Promoted
Quality Manager
ABBNashik, Maharashtra, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 14 days ago
- Promoted
Manager – Digital Products
PSA BDPNashik, IN PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.
The company is headquartered in Philadelphia,...Show moreLast updated: 27 days ago
- Promoted
- New!
Delivery Manager
HCLSoftwareNashik, Maharashtra, India HCL Software is the division of HCL Technologies that operates its primary software business.We develop, market, sell, and support over 20 product families in the areas of DevSecOps, Automation, Di...Show moreLast updated: 15 hours ago
- Promoted
WMS Implementation Manager
Globus LogisticsNashik, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 24 days ago
- Promoted
Technical Services Manager
GenScriptNashik, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Service Manager
SV Management ConsultantsNashik, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 5 days ago
- Promoted
Quality Assurance Manager
Pattern BrandsNashik, IN At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space.
our team thrives on creativity ...Show moreLast updated: 6 days ago
- Promoted
Demand Generation Manager
ComplianceQuestNashik, IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
Manager - Quality Control Orders
ABBNashik, Maharashtra, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 12 days ago
- Promoted
Quality Manager
ConfidentialIndia, Nashik At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we'll give you what you need to make it happen...Show moreLast updated: 9 days ago
- Promoted
Technical Delivery Team Manager
Programmers.ioNashik, Maharashtra, India The need is for an experienced Technical Delivery Manager to oversee the successful delivery of multiple software development projects in a service-based environment.
Candidate should have strong ...Show moreLast updated: 3 days ago
- Promoted
Delivery Lead
RapidBrainsNashik, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 25 days ago
- Promoted
Service manger
SANY GroupNashik, IN Position Title : Service Manager.Work Location : India (Permanently based, must adapt to the local work and living environment).
Reporting to : Regional Service Director.Language Requirements : Fluent i...Show moreLast updated: 27 days ago
- Promoted
Mobile App Release Manager [T500-19891]
Best Buy IndiaNashik, IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 27 days ago
- Promoted
Manager
BristleconeNashik, IN We're Hiring : Business Process Lead – Logistics & Warehousing | SAP S / 4 Transformation.Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as...Show moreLast updated: 25 days ago