Remote Technical Support - Storage

Introduction

IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

RTS - ( Remote Technical Support ) - Storage support : Whenever customer have any issue with any of the IBM storage Product, they will call IBM and log a support ticket. This ticket will be assigned to the person RTS. He will contact customer and understand the issue in detail . He will collect the required logs , analyze it and give the resolution. Once the issue is resolved , he will take confirmation from custoer and close the ticket.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Minimum 3 year experience in supporting Storage or SAN products . Excellent techncial skills on Storage or SAN ( Broadcom / Cisco ) . Experience on supporting storage provisioning issue . Experience on SAN troubleshooting . Experience on working on performance issues . Excellent communication skills . Should be able to work on 24 X 7 rotational shifts . AP Morning shift starts at 4.30 AM , should be able to work on this shift

Preferred Technical And Professional Experience

Experience in supporting global clients .

Experience in supporting IBM Flash / Storwize products

Skills Required

San, Storage, Cisco