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Customer Support Executive

Customer Support Executive

Mayura ZianiCoimbatore, Tamil Nadu, India
4 days ago
Job description

Job Title : Customer Support Executive

Location : Coimbatore (On-site)

Shift : Rotational (including nights / weekends)

About the Role :

We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities :

  • Respond to customer queries via phone, email in a timely and professional manner.
  • Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.
  • Guide customers on product features, usage, and best practices.
  • Maintain accurate records of customer interactions and resolutions in the CRM system.
  • Gather customer feedback and share insights with internal teams to improve service.

Requirements :

  • Education : Degree in any discipline (English Lit preferred).
  • Experience : 0–1 year in customer support (training provided).
  • Skills :
  • Excellent English communication (verbal and written).
  • Strong problem-solving and multitasking abilities.
  • Basic technical proficiency (comfortable using CRM tools).
  • Work Flexibility : Willingness to work rotational shifts, including nights and weekends.
  • Location : Must be able to commute daily to our Coimbatore office.

    • Good to Have :

  • Prior experience in international customer support (especially UK clients).
  • Familiarity with helpdesk software and support ticketing systems.
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    Customer Support Executive • Coimbatore, Tamil Nadu, India