Platform Technologies Support Engineer

🚀 Hiring Drive | Technical Support Engineer – Platform Technologies (IC2)

📍 Location : Hyderabad (Onsite) | 🗓️ Drive Date : Monday, 17th November 2025

💼 ServiceNow Partner Drive | Trigent Software Pvt. Ltd.

🌟 About the Role

We’re hiring passionate Technical Support Engineers (IC2 – Platform Technologies) to join a global technical support team driving customer success for ServiceNow — one of the world’s leading digital workflow platforms.

This is your chance to solve real-world challenges, enhance your platform expertise, and build a global career with cutting-edge enterprise technologies.

⚙️ What You’ll Do

• Troubleshoot and resolve platform, database, and integration-related issues on ServiceNow.
• Perform root cause analysis (RCA) for incidents and ensure permanent fixes.
• Collaborate with engineering teams to ensure a world-class customer experience.
• Create knowledge base articles and drive internal process improvements.
• Participate in rotational on-call / weekend support for global customers.

🎯 Must-Have Skills

✅ Strong foundation in Relational Databases (MySQL / Oracle)

✅ Experience in Linux / Unix or Windows Server environments

✅ Working knowledge of Web Application Stack (server, browser, DB layers)

✅ Hands-on experience with Scripting (JavaScript / Python / Shell / PowerShell)

✅ Strong analytical thinking & troubleshooting mindset

✅ Excellent communication & customer-handling skills

💡 Good-to-Have

✨ Experience with the ServiceNow platform

✨ Understanding of ITIL , SaaS / PaaS models

✨ Familiarity with Splunk or log analysis tools

✨ Passion for continuous learning & problem-solving

🧠 Eligibility

🎓 Bachelor’s in Computer Science / IT

OR

💼 2+ years of relevant experience in technical support or software debugging

🗓️ Drive Details

📆 In-person Drive Date : Monday, 17th November 2025

📍 Venue : Hyderabad (exact address to be shared post-shortlisting)

🔗 Steps to Apply

1️⃣ Click and register your details here :

👉 https : / / app.Fabrichq.Ai / jobs / d834921e-f663-4094-b418-b8a06791c416

2️⃣ Upload your resume. If your skills match, you’ll receive an assessment link via email.

3️⃣ Complete the assessment before 11th November 2025 – 4 : 00 PM.

4️⃣ Share a quick confirmation email (with your resume) to : vivek_s@trigent.com

✅ Note from Team Trigent

This is a 100% genuine career opportunity with ServiceNow (Partner Drive) .

We respect your time and privacy — your personal information and shared video assessment will be used strictly for evaluation purposes only .

💬 Final Call

If you’re available to attend the drive in person at Hyderabad on 17th November , and ready to take the next step toward a global tech career — this is your moment.

⏰ Apply & Complete Assessment by : 11th November 2025, 4 : 00 PM

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