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Role : Team Lead - Operations

Location : Hyderabad, India

Experience : 3+ Years

Shift Timing Flexible with any shifts (Region wise alignment)

About MarketStar

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Job Description :

With our eyes set on the future, we are looking for an energetic, outcome-oriented Team Lead - Operations to drive the team to achieve the set KPI Targets – Performance, Productivity & Hygiene and enable long-term client success with the client's full-funnel Marketing Solutions product suite. Join us in our mission to drive real business outcomes for our clients.

Read on to understand more about this opportunity.

Key Responsibilities & What will you need to succeed in this role?

• Develop and execute a strategy to drive long-term success with their clients at scale.
• Inspire and develop the team to provide the best in market consultative solutions to shape and grow our client’s business.
• Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between what’s relevant to make sense of complex situations.
• Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements.
• Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process.
• Develop and implement best practices and key metrics for your team to provide world class new customer education and on boarding.
• Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities.
• Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams.
• Client Management, SLA Management, Stakeholders Management, Performance management.
• Excellent communication, organizational, customer service skills.
• Team Management, Time management.
• Good Analytical skills & strategic thinking.
• Open to working in a 24 / 7 environment.

Qualifications :

What’s in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

If You're up for this position, hit the Apply Now Button!