Operations Manager – Children’s Therapy Clinic

About the Role We are seeking a dynamic and people-focused Operations Manager to oversee day-to-day operations at our children’s therapy clinic. The ideal candidate will combine strong interpersonal skills with an analytical mindset to ensure smooth clinic functioning, superior customer experience, and alignment of operational goals with the organization’s vision of holistic child development.

Key Responsibilities Operational Management Oversee daily clinic operations, ensuring efficient scheduling, therapist coordination, and service delivery.

Establish and monitor KPIs and performance goals across departments (therapy, admin, sales, and marketing).

Develop and implement standard operating procedures (SOPs) for seamless workflow and service quality.

Manage vendor relationships and coordinate with external partners where required.

Customer Experience & Escalations Serve as the primary escalation point for client concerns, ensuring timely resolution and satisfaction.

Build and maintain strong relationships with parents, therapists, and support teams.

Gather feedback to continuously improve service quality and patient experience.

Sales, Growth & Marketing Support Collaborate closely with the sales and marketing teams to drive growth initiatives and outreach campaigns.

Assist in the creation and execution of community programs, workshops, and promotional events.

Track conversion metrics, client acquisition, and retention rates to guide data-driven decision-making.

Technology & Systems Manage and optimize the use of CRM systems, therapy management software, and Excel-based dashboards .

Support data analytics, reporting, and digital documentation processes to improve efficiency.

Identify tech-based solutions to enhance clinic productivity and client engagement.

Stakeholder Management Coordinate between internal teams (therapists, admin, management) and external stakeholders (partners, vendors, parents).

Ensure effective communication and alignment across departments.

Required Skills & Qualifications Bachelor’s or Master’s degree in Business Administration, Healthcare Management, or related field.

3–6 years of experience in operations, preferably in healthcare, therapy, or education sectors.

Strong people management and communication skills with a customer-first mindset.

Proven ability to manage escalations with empathy and professionalism.

Highly tech-oriented – proficient in CRM systems, Excel / Google Sheets, and workflow tools.

Strong analytical, problem-solving, and organizational abilities.

Experience in setting and tracking KPIs, performance metrics, and process improvements.

Preferred Attributes Background in child development, therapy services, or wellness centers.

Experience working in fast-paced or startup environments.

A passion for improving children’s wellbeing and family experiences.

What We Offer Opportunity to lead impactful operations that directly improve children’s lives.

A collaborative and mission-driven team environment.

Professional growth opportunities in an expanding organization.