Salesforce Business Analyst / Client Manager
Pashtek • Salesforce and SAP PartnerChennai, Tamil Nadu, India2 days ago
Job description4–8+ years as Salesforce BA / Consultant / Client Manager with direct, recurring interaction with US stakeholders (discovery, demos, steering, and weekly status). Hands-on across Sales Cloud and / or Service Cloud ; strong Flows, Reports / Dashboards, Data Loader. Solid BA toolkit : user stories (Gherkin preferred), UAT scripts, release notes, RAID logs. Tools : Jira / Azure DevOps, Confluence, Lucidchart / Miro; basic SOQL / Excel skills. Excellent spoken and written English; confident leading executive calls and workshops. Willingness to work onsite in Chennai and consistently in 2nd shift IST for US overlap. Salesforce certs : Business Analyst , Administrator , Sales Cloud Consultant , Service Cloud Consultant , CPQ Specialist . Domain : Manufacturing, Revenue Cloud / CPQ , or Health Cloud . Integrations (REST / MuleSoft), SSO / Okta familiarity, and data migration experience. Completed discovery and approved future-state for a key US client. Prioritized backlog with testable stories; UAT plan underway. Executive-ready weekly status and active risk / issue management. Adoption plan with training, comms, and change champions in place.
Location : Chennai, India — Onsite (Work from Office)
Shift : 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri)
Company : Pashtek
Experience : 4–8+ years (client-facing)
Comp : Competitive + performance bonus (DOE) + shift allowance
Start : ASAP
About the Role
Pashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary point of contact for US-based clients . You’ll lead discovery, convert requirements into clear user stories, coordinate delivery, run UAT, and drive adoption—while managing stakeholder communication during US-overlap hours.
What You’ll Do
- Lead discovery workshops and map As-Is / To-Be processes, personas, KPIs.
- Translate business needs into epics / user stories with acceptance criteria; maintain a clean backlog.
- Create process maps, data models, light solution designs; align with architects / admins / devs.
- Plan and execute UAT; manage cutover, enablement, and change adoption.
- Own client communications (status / QBRs / demos) during 2nd shift ; manage risks and scope.
- Shape roadmaps, phase plans, and SOW inputs; track measurable outcomes (adoption, data quality, cycle time).
Must-Have Qualifications
Nice to Have
What Success Looks Like (90 Days)
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Salesforce Manager • Chennai, Tamil Nadu, India
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