Operations Delivery Leader

Responsibilities :

• Lead a team of operations (Span of ~200-300) for multiple LOB’s (Follow-Up, Billing).
• Oversee and ensure quality, timely delivery of projects or services to clients.
• Act as the primary point of contact for client deliverables, building strong partnerships and trust with onshore teams
• Monitor and report on agreed client metrics—such as SLA adherence, client satisfaction scores, and issue resolution times. Drive KLA’s & NPS score
• Develop and implement strategies for continuous improvement in client experience and project delivery.
• Proactively address escalations and risks, providing rapid solutions to client concerns.
• Align internal teams with client expectations, balancing resource capabilities and project requirements.
• Conduct regular client meetings to review delivery performance and gather feedback.
• Mentor and guide delivery teams to achieve high performance and process maturity.
• Identify and execute opportunities for service improvement and business growth.

In this role you are required to identify Process Improvement opportunities

Pre- Requisite :

Skills Required :

Advanced client / onshore relationship management and communication skills

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.