ECC Support Engineer

About Us

We are a leading global hedge fund, recognized for our innovative strategies and advanced technology. Our success is driven by precision, agility, and a commitment to operational excellence. At the intersection of finance and technology, we leverage world-class infrastructure to support our trading and investment activities.

The Opportunity

We are looking for a talented Support Engineer to join our Enterprise Command Center (ECC), the nerve center of our production infrastructure. In this hands-on role, you will play a critical part in ensuring the stability and reliability of the systems that underpin our global trading operations. You will work alongside a high-performing team, respond to incidents, and help drive continuous improvement in our infrastructure operations. This is an excellent opportunity to work at the heart of a global financial technology, solve complex technical challenges, and make a direct impact on the firm's success.

What You'll Do

• Infrastructure Monitoring : Continuously monitor the health and performance of production systems, proactively identifying and escalating issues to minimize downtime.
• Incident Response : Respond to infrastructure incidents and outages, troubleshoot problems, and work with cross-functional teams to ensure rapid resolution and minimal disruption to trading and investment activities.
• Operational Support : Fulfill service requests and operational tasks across a range of platforms, including networks, Linux and Windows servers, storage, databases, and monitoring tools. Manage Hardware break-fix.
• Documentation : Maintain detailed runbooks, incident records, and knowledge base articles to ensure consistent and effective incident management and operational processes.
• Collaboration : Work closely with engineering, production assurance, and other technology teams to share information, escalate issues, and drive improvements in system stability and performance.
• Continuous Improvement : Identify opportunities to enhance processes, tools, and workflows, contributing ideas to improve efficiency, automation, and service quality.

What We're Looking For

Skills Required

Linux, It Infrastructure, Monitoring Tools, Production Support, Operations