Pega Developer @ Pune

Position : Pega Marketing Consultant

Location : Pune

Duration : Contract to Hire

Job Description :

Work as a SME / consultant in the team supporting the PEGA applications and integration layer

Roles and Responsibilities :

Resolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact.

Operate as part of the on-call rotation for second line support.

Act as representative as required for planned changes to the Pega systems.

Act as primary owner for one or more key Pega systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.

Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.

Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.

Attend team meeting and Operations communication sessions as required.

Ensuring all incidents and issues for key systems are added to knowledge base

Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations.

Good communication (written and spoken). Proactive & self-driven.

Good presentation and documentation Skills.

Experience in European work Environment is an added advantage