MSP Program Manager

Title :

Program Manager – Vendor & Transition Management (Technology & Managed Services)

Location :

Bangalore, KA(Hybrid)

Job Type :

Fulltime with BayOne Solutions

Experience :

Minimum 8+ years of relevant experience

About the Role

We are seeking a

proactive and detail-oriented Program Manager

to lead and support

large-scale technology transitions

involving

Managed Service Providers (MSPs)

and

System Integrators (SIs) . This role is ideal for a task-driven professional with deep expertise in

vendor management, contract governance, transition planning, and global stakeholder coordination .

You will act as the

primary liaison

between internal technology, procurement, and service delivery teams, ensuring a

seamless transition

and

steady-state handover

for our large enterprise customers in the

USA technology and engineering space .

Key Responsibilities

Program & Transition Management

Lead

end-to-end transition programs

for large-scale technology and managed service provider engagements.

Develop and maintain

transition plans, milestones, risk registers, and communication plans .

Ensure smooth

handover of services , minimizing disruption and aligning with SLAs and contractual obligations.

Coordinate across global teams (engineering, IT, procurement, and finance) to align deliverables and dependencies.

Vendor & Contract Management

Oversee and manage

Vendor Management Systems (VMS)

such as

Fieldglass , ensuring compliance, reporting accuracy, and vendor onboarding / offboarding.

Act as the single point of contact for all

vendor performance management ,

renewals , and

governance meetings .

Support contract and SOW management, tracking renewals, expirations, and extensions.

Drive performance reviews, KPI tracking, and corrective action plans for vendor partners.

Stakeholder & Communication Management

Engage directly with

USA-based enterprise customers

and internal leadership teams to provide status updates, insights, and escalations.

Facilitate cross-functional collaboration between procurement, technology, and delivery teams.

Ensure proactive communication of risks, dependencies, and mitigation strategies.

Process Optimization & Reporting

Drive continuous improvement in vendor and transition processes, focusing on

automation, efficiency, and transparency .

Generate and maintain

dashboards, transition scorecards, and executive summaries

for leadership reporting.

Support audits, compliance checks, and financial tracking related to vendor contracts and transitions.

Required Skills & Qualifications

8+ years

of experience in

Program Management / Project Coordination / Vendor Management

roles within

technology, IT services, or engineering industries .

Proven track record managing

large-scale transitions or transformations

involving

Managed Service Providers (MSPs)

or

System Integrators (SIs) .

Hands-on experience with

Vendor Management Systems

(preferably

SAP Fieldglass , Ariba, or similar).

Strong understanding of

contract governance, SLA / KPI management , and

procurement processes .

Excellent

communication, stakeholder management , and

presentation skills

(especially with global teams).

Proficiency in

MS Project, Excel, PowerPoint , and collaboration tools (JIRA, Smartsheet, or Monday.com preferred).

Ability to operate independently in a

fast-paced, matrixed environment

and deliver under pressure.

Preferred Qualifications

PMP, PRINCE2, or ITIL certification.

Experience supporting

North American enterprise customers

in technology or engineering domains.

Exposure to

transition governance frameworks

and

MSP operating models .

Working knowledge of

financial tracking ,

budget forecasting , and

vendor invoicing processes .

Key Attributes

Proactive, accountable, and organized

— a true

task master

who drives results.

Strong interpersonal skills and ability to navigate cross-cultural, distributed teams.

Strategic thinker with attention to operational detail.

Passion for process excellence and continuous improvement.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.