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Urgent : Application Support Engineer

Urgent : Application Support Engineer

JA Solutions India Private LimitedPune, Maharashtra, India
9 hours ago
Job description

We’re Hiring : .NET Application Support Engineer (Remote)

Are you a problem-solver with a passion for debugging, troubleshooting, and ensuring seamless product performance?

Location : Remote (Client based in Pune)

Company Type : Product-based (Ecommerce Domain)

Employment Type : Full-time

What You’ll Do

  • Provide L1 / L2 / L3 application support for production environments built on .NET and Microservices architecture.
  • Debug, troubleshoot, and resolve complex application issues reported by internal teams or external clients.
  • Manage and track support tickets using standard tools, ensuring timely resolution and high customer satisfaction.
  • Perform root cause analysis and implement permanent fixes for recurring production issues.
  • Collaborate with development and DevOps teams to ensure smooth product releases and patches.
  • Utilize SQL for data validation, issue analysis, and performance optimization.
  • Apply OOPs principles and design patterns while analyzing and improving system reliability.
  • Support front-end components built with Angular or React.
  • Use GenAI tools to enhance troubleshooting efficiency, automate analysis, and assist in issue documentation or RCA generation.
  • Contribute to knowledge base documentation and share insights with the wider engineering and support teams.

What You’ll Need

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 1–4 years of hands-on experience in .NET application support or product support roles.
  • Strong experience in debugging, troubleshooting, and production support.
  • Good understanding of Microservices architecture and API integrations.
  • Solid skills in OOPs, SQL, and design patterns.
  • Experience working with Angular or React front-end applications.
  • Familiarity with incident management tools (like JIRA, ServiceNow, or Zendesk).
  • Strong communication and client-handling abilities for managing customer or product tickets effectively.
  • Exposure to or active use of GenAI tools for automation, RCA, and ticket analysis.

    • ⭐ Preferred Skills

  • Experience in Ecommerce product environments.
  • Knowledge of cloud services (Azure / AWS) and deployment pipelines.
  • Familiarity with monitoring and logging tools like ELK, Splunk, or AppDynamics.
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    Application Support Engineer • Pune, Maharashtra, India