Zoho CRM Architect

5+ years deep Zoho CRM / Creator experience

About Exemplifi

Exemplifi is a Palo Alto–based digital agency specializing in government technology solutions. We work with transit agencies, housing authorities, state lotteries, and public health departments on large-scale website and digital transformation projects. We are building a new CRM Practice to complement our websites business, with a focus on Salesforce, Dynamics, and Zoho platforms.

Role Overview

We are seeking a Zoho CRM Architect / Lead Developer to lead our Zoho practice. This role combines hands-on delivery, solution design, and mentoring with the opportunity to work directly with U.S. clients. You will help build repeatable government workflow solutions (e.G., Lost & Found, FOIA requests, Housing applications) in Zoho CRM and Creator, and set the foundation for a scalable $3M CRM business line.

Key Responsibilities

• Solution Design : Architect end-to-end Zoho solutions across CRM, Creator, Desk, Analytics, and Flow.
• Configuration & Development : Hands-on build of modules, workflows, Deluge scripts, APIs, and integrations with external systems (websites, payments, ERPs).
• Prototyping & IP Development : Work with CEO and U.S. practice leads to create reusable Gov Templates (Lost & Found, Case Management, Complaint Tracking).
• Client Engagement : Join daily standups and workshops with U.S. clients;

translate business processes into scalable CRM solutions.

• Knowledge Transfer : Mentor India-based junior admins and developers to build internal Zoho capability.
• Delivery Oversight : Ensure compliance with accessibility, audit, and reporting needs specific to government clients.

Qualifications

• 5+ years hands-on experience in Zoho CRM, Creator, Flow, Desk, and Analytics .
• Strong expertise in Deluge scripting and Zoho API integrations.
• Proven track record delivering enterprise or government projects on Zoho.
• Ability to translate business workflows into technical designs.
• Strong communication skills to interface with U.S. stakeholders daily.
• Experience mentoring small teams.
• (Preferred) Prior work with public sector or NGO clients.

What We Offer

• Lead role in building a brand-new CRM practice at a profitable, growing firm.
• Direct exposure to U.S. government projects and clients.
• Opportunity to create IP (repeatable templates) that will shape Exemplifi’s CRM strategy.