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▷ [Urgent] Lead System Engineer
Tiger AnalyticsIndia27 days ago
Job descriptionOn-board all new technical support team members and work in review and creation of SOPs for recurring issues. liaising with team members, management, and clients to ensure projects are completed to standard. Should have excellent written and verbal communication skills and experience in managing communications in Support mode, Critical Incident management, Problem management notifications. Good Hands on knowledge of Azure Data Factory / Python / Databricks / ADB Notebook, monitoring of batch Secondary Knowledge of ETL Tools (Ex DataStage, Informatica, Oracle Data integrator or SSIS ) SQL, PL SQL, Unix / Linux commands would be an added advantage Ability to work independently and work in a team in a collaborative fashion.
As a Lead Systems Engineer, you will responsible for below :
- Should have 6+ years of experience in Leading Production Support / data migration projects Primarily in Azure ADF, Databricks, Synapse etc
- Hands on Experience in Developing ADF pipelines, Databricks notebooks, SQL queries as an L3 engineer or developer
- Flexible to work in 24X7 shifts.
- Flexible to work from office 3-5days work week.
- Oversee the day-to-day operations of the Technical Support Team.
- Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- First point of contact for all escalations.
- Track SLAs and report the same as part of WSRs.
- Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support
team).
processes, and troubleshooting required.
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System Engineer • India
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