Business Growth & Customer Success Manager

Location : 109-110, Shree Dwarkesh IND Estate-1, Beside Vraj Complex, Umra Gam, Valenja, Surat-

394130.

About Us :

Hariba Dairy Farm is a trusted and growing name in the dairy industry, dedicated to

providing high-quality dairy products to both individual and corporate clients. We believe in

teamwork, transparency, and excellent customer service to ensure smooth daily operations

and long-term business growth.

Job Responsibilities :

Team Management & Communication :

Handle and coordinate with team members to ensure smooth day-to-day operations.

Maintain clear and open communication within the team to resolve issues efficiently.

Support and guide team members in their daily activities to achieve operational

excellence.

Customer Communication :

Interact with customers professionally to address complaints, queries, or feedback.

Ensure prompt resolution of customer issues and maintain a positive relationship with

all clients.

Corporate Client Relations :

Build and maintain strong professional relationships with corporate clients.

Communicate regularly regarding product requirements, bulk orders, pricing, and

delivery schedules.

Coordinate with internal teams to ensure timely, accurate, and high-quality product

deliveries.

Understand and address the specific needs of corporate clients to provide customized

service solutions.

Follow up with clients for feedback and ensure a smooth post-delivery experience.

Assist management in expanding and nurturing long-term corporate partnerships.

Operational Responsibilities :

Oversee daily operations, including dispatch, logistics, and inventory management.

Ensure smooth coordination between production, supply chain, and delivery teams.

Maintain product quality standards and operational efficiency.