Service Delivery Manager-German C1 Level

Infotel India is excited to announce an opportunity for a bilingual Service Delivery Manager, proficient in German at C1 level, to join our dynamic team. In this role, you will oversee the delivery of IT services for our diverse clientele, ensuring that all customer requirements are met with excellence and precision.

Responsibilities

• Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction.
• Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support.
• Implement and oversee service delivery processes, fostering a culture of continuous improvement.
• Analyze service performance metrics, identifying trends and areas for enhancement.
• Lead a team of service delivery professionals, providing support and mentoring as needed.
• Address and resolve escalated customer issues swiftly and effectively.
• Build and maintain strong relationships with clients, gathering feedback and understanding their evolving needs.
• Stay informed about industry trends and best practices related to service delivery management.

Requirements

Benefits

What we offer