Test Centre Manager

POSITION DESCRIPTION : - The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.- - Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial Practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES : - Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.- Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators- Have an understanding of how test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics- Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets- Supervise security / verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.- Responsible for hiring and training of new Test Center Administrators- Review and approve time sheets and expenses for all staff- Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility- Represents the organization with professionalism- Has sufficient knowledge of basic technology to resolve common issues- File detailed reports on any irregular test center situations or complaints- Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.- Resolve, report or escalate candidate and / or building problems to the appropriate department or manager- Engage with property management to maintain a safe and comfortable testing environment- Acts as a TCA to administer tests- Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.- Maintain a deep knowledge of policies, practices, and procedures.CANDIDATE QUALIFICATIONS : - Graduate in any discipline- 3-4 Years of customer service-related experience in a supervisory position required.- Experience dealing with the public from a position of authority.- Good verbal and written communication skills- Ability to handle multiple tasks at one time.- Ability to read and interpret documents such as safety rules and operating and maintenance instructions.- Ability to write detailed reports and correspondence.- Ability to handle small tools, stoop, reach, maneuver equipment, pack equipment for shipping and or unpack for installation.- Ability to lift to 25 pounds.- Visual requirements include the ability to adjust focus on computer screen, and view testing room during proctoring.- Exposure to and some familiarity with Microsoft Windows-based computer applications preferred.- Experience using Internet browser.- Willing to travel for support and training- Ability to work in shifts- Must be flexible during days and evenings on various days and times subject to change according to demand of testing.