Virtual Caller

Responsibilities :

• Patient Communication : Answer incoming calls from patients, providing courteous and professional assistance with a wide range of healthcare-related inquiries.
• Multi-channel Response : Respond to emails and other forms of digital communication from patients, ensuring appropriate and timely assistance is provided.
• Appointment Management : Efficiently schedule and manage appointments for patients with various healthcare providers, ensuring accuracy and optimal scheduling.
• Service Coordination : Coordinate seamlessly with healthcare providers to ensure the prompt, effective, and high-quality delivery of healthcare services to patients.
• Guidance & Support : Offer comprehensive guidance and support to patients on diverse healthcare-related issues, including clarifying treatment options, navigating insurance coverage, and understanding medical procedures.
• Record Keeping : Manage and meticulously maintain patient records and databases, ensuring all information related to healthcare services is accurate, up-to-date, and organized.
• Compliance & Privacy : Strictly adhere to all industry regulations and guidelines pertaining to patient privacy and confidentiality (e.g., HIPAA, GDPR, etc.).
• Team Collaboration : Collaborate effectively with other team members to ensure a cohesive approach and consistently deliver high-quality customer service.
• Performance Metrics : Consistently meet or exceed established performance metrics related to call volume, customer satisfaction ratings, and overall service quality.
• Continuous Improvement : Actively participate in ongoing training and development programs to continuously enhance skills and knowledge related to healthcare services and customer support.

Required Skills :

Skills Required

Communication Skills, Customer Service, Record Keeping