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Information Technology Manager

Information Technology Manager

ConfidentialDelhi, India
10 days ago
Job description

Position Summary

The Manager – IT will be responsible for managing and maintaining the entire IT infrastructure and network operations for the corporate office and Taco Bell outlets across India. This role involves end-to-end ownership of IT systems, vendor management, procurement coordination, and application support for Microsoft Dynamics 365 Business Central . The candidate will ensure smooth IT operations, system reliability, and alignment with business goals.

Key Responsibilities 1. IT Infrastructure & Network Management

  • Oversee complete IT infrastructure including servers, network equipment, firewalls, routers, switches, and wireless access points for corporate and store locations.
  • Ensure stable and secure network connectivity across all Taco Bell outlets PAN India.
  • Manage VPN setup, endpoint security, patch management, and data backups.
  • Plan and implement preventive maintenance schedules for IT assets and systems.
  • Handle troubleshooting and escalation for network, hardware, and software issues.
  • Coordinate with ISPs, hardware vendors, and service partners to ensure uptime and performance.
  • Manage cloud computing platforms and virtualized environments (VMware, Azure, or similar) for optimized resource utilization and scalability.

2. Vendor & Procurement Coordination

  • Coordinate with existing IT vendors and identify new vendors for upcoming requirements.
  • Obtain quotations, prepare cost comparisons, and assist in vendor finalization.
  • Draft and review IT-related service agreements, AMC contracts, and procurement documentation.
  • Monitor vendor SLAs, renewals, and ensure compliance with company standards.
  • Manage IT asset procurement, deployment, and inventory tracking across locations.
  • 3. Business Central Application Management

  • Act as the internal SPOC for Microsoft Dynamics 365 Business Central.
  • Liaise with the Business Central vendor for issue resolution, new feature creation, and process enhancements.
  • Support business teams in resolving functional or technical issues within the system.
  • Participate in testing and rollout of new modules or updates.
  • Maintain documentation for system configurations and enhancements.
  • 4. IT Operations & Support

  • Provide remote and onsite IT support for corporate and outlet teams.
  • Manage user lifecycle operations (account creation, access rights, email setup, etc.).
  • Oversee endpoint management, antivirus administration, and user compliance policies.
  • Ensure data security and adherence to IT policies and standards.
  • Prepare periodic reports on IT health, incidents, and asset utilization.
  • 5. Project & Team Coordination

  • Support new outlet openings and IT setup from planning to go-live.
  • Work closely with internal departments (Operations, Finance, Supply Chain) for IT enablement.
  • Coordinate with service partners for implementation and support activities.
  • Assist in annual IT budgeting, procurement planning, and cost optimization initiatives.
  • Required Skills & Competencies

  • Strong knowledge of IT infrastructure, LAN / WAN, firewall configuration, and VPN setup.
  • Hands-on experience with Sophos / Fortinet Firewalls , Active Directory , Office 365 , Azure AD , and endpoint management.
  • Good understanding of Microsoft Dynamics 365 Business Central or similar ERP systems.
  • Experience in vendor management, procurement, and contract coordination.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent communication and coordination abilities.
  • Ability to manage multiple priorities and work independently under minimal supervision.
  • Qualifications & Experience

  • Graduate in Computer Science / Information Technology / Electronics (or related discipline).
  • Minimum 8–12 years of experience in IT infrastructure management, network support, and vendor coordination (experience in retail or QSR preferred).
  • Certification in Networking / Firewall / Microsoft Technologies (preferred).
  • Key Attributes

  • High ownership and accountability.
  • Strong service orientation and proactive approach.
  • Good negotiation and coordination skills.
  • Willingness to travel to outlets PAN India as per business requirement.
  • Skills Required

    It Infrastructure Management, Wan, Vendor Management, Active Directory, Office 365, Firewall Configuration, Azure Ad, Procurement, Lan

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