Interested candidates kindly apply before 21st November.

CV must be in pdf format, saved with your first name.

Job Title : Service Now Trainee

ROLE AND RESPONSIBILITIES :

The ServiceNow Developer is responsible for working to develop, design and own technical solutions on the ServiceNow platform.

The ServiceNow Developer will provide administration, application development, maintenance, and technical support

Configure / Customize robust solutions to the client utilizing the ServiceNow platform and web programming techniques

Provide software coding and customization including, but not limited to : screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes

Obtain and analyze / interpret business requirements to purpose sustainable solutions in ServiceNow.

Answer “how to” technical and application configuration questions.

Develop, maintain, and execute reports to ensure system operation meets performance targets.

Basic understanding of testing concepts, testing standards and best practices

Complete other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

Minimum 60% marks throughout in academics.

Applicants with Professional Degree having sound technology knowledge.

Familiar with programming languages – Java / .NET / Python, OOPs etc.

Knowledge and Proficiency using SQL language

Well Trained in ServiceNow Administration and Development from reputed Training Institutions

Proficient in ITSM (Incident, Problem, Change, Knowledge and Service Request Management) and ITOM modules of ServiceNow.

Should have completed at least one live project on ITSM

Good to have ITOM live project experience

Should be proficient in User Interface (UI) Policies / Actions, Business Rules, Script Includes, Scheduled Jobs, Glide Application Program Interface (API) stack, Scripted Web-Services, AJAX, HTML, JavaScript, SOAP, REST SSO-SAM

Proficient in developing / customizing core ITSM applications such as Incident, Problem, Change, Knowledge and Service Request Managements

Certifications (Certified System Administrator) in ServiceNow is a plus

Good understanding of the software development lifecycle, and the relevance of different tools at different stages of the development lifecycle.

Good to have knowledge in web front-end technologies & frameworks

Working knowledge of MS Office (PPT, Excel, Word)

Aware of basic design principles, and able to understand designs

PREFERRED SKILLS :

CSA (Certified System Administrator), CIS (Certified Implementation Specialist) – ITSM / ITOM

BEHAVIORAL ATTRIBUTES :

Demonstrates a "can do " attitude and is willing to stretch self to achieve and exceed defined goals / targets

Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations

within stipulated time

Explains ideas clearly and logically to others and is attentive in interactions

Identifies the target audience for communication and carefully listens to their opinions and feedback

Ability to work in Teams

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