Analyst, Financial Operations

What will you get to work on?

You will have to work on issues / queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.

Key Responsibilities :

• Dealing with banks for refunds and settlement issues.
• Need to closely work with the Finance team for recon and other issues.
• Solving tickets / queries raised by merchants, customer’s or banks.
• Have good knowledge of products to resolve any customer, merchant or bank issues.
• Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
• Reconcile transactions and refunds with the partner banks.
• Work with the Tech team for fixing refund and settlement issues.
• Dealing with other teams specially Support / Sales for resolution of queries.
• Handling things which impact inflow and outflow of funds at transaction level.
• Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis

What do we expect from you?