Omni Sport AdvisorConfidential • Chennai, India
Omni Sport Advisor
Confidential • Chennai, India
15 days ago
Job descriptionI practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I propose the right products & services depending on the needs of my customers I use all our channels (in-store, .in, App) to satisfy the customer's needs I propose the relevant services to the customer (buyback, repair & maintenance, personalisation). I ensure a smooth checkout experience My customer is at the centre of my activity. I make myself available whatever I am doing. I suggest complementary products to enhance the customer sports practice experience I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. I ensure the signages are updated for the customers (Self-informed best choice) I am accountable for the delivery My layout is safe for me, my team, and my customers. My Layout is welcoming, seductive and engaging. I ensure my customers can test all our solutions I know the complete offer in my store and online I ensure My customer will find the entire range of products for their sports practice - either in-store or online I am product trained by a validated product trainer. I suggest the best possible solution to my customer as per their need I ensure all the necessary services for my sport are available to my customer I highlight our Circular offer and relevant services
Do check our Video on the role and responsibility of an Omni Sports Advisor - https : / / www.youtube.com / watchv=EHQ8mJ6FBVI
1st Responsibility : I ensure a WOW Customer Experience
I greet, smile, and engage with customers to understand their needs
- I am equipped to interact and engage with my customers
I promote sports by engaging customers through sports communities
I ensure my customer is Satisfied or Satisfied
2nd Responsibility : I guarantee WOW displayed layout
The layout is the best in class for my customer
I know and highlight the best omnichannel offer to my customers, both offline and online
Are you a person who would love to work with people and enjoy collective decision
Passionate About Providing Exceptional Customer Experiences
You are a passionate sports lover
Keen to adapt / learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
Skills Required
Customer Experience, Data Analysis
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Advisor • Chennai, India
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