Customer Service Representative
CZARINASangli, Maharashtra, IndiaHiring : Customer Service Representative – Luxury Fashion (Full-Time, On-Site) Chattarpur Hills Mehrauli Delhi
11 : 00 AM – 7 : 00 PM | 6-day work week
About Czarina Czarina is a global luxury resort-wear house known for its hand-embellished couture kaftans , elevated silhouettes, and exquisite craftsmanship.
Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrate confidence, individuality, and effortless luxury .
With a strong presence across international retail, e-commerce, and marketplaces , we are driven by our commitment to premium quality and exceptional service.
Role Overview We are seeking a refined, proactive, and customer-centric professional to join our Delhi office as a Customer Service Representative .
This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.
Key Responsibilities ✨ Handle customer communication across Instagram, WhatsApp, phone & email
✨ Manage domestic & international orders, shipping coordination, returns / exchanges
✨ Liaise with warehouse & logistics to ensure seamless order fulfilment
✨ Maintain CRM & order systems with accuracy and attention to detail
✨ Deliver a warm, premium, solution-oriented experience to every customer
✨ Assist with marketplace queries (Amazon / Flipkart – preferred experience)
About You ✅ Excellent English communication (written & spoken)
✅ Prior experience in customer service (luxury / retail / fashion preferred)
✅ Social media messaging & e-commerce customer support experience
✅ Strong follow-up & coordination skills
✅ Calm, polished, customer-first approach
✅ Tech-savvy with basic CRM / order management knowledge
Why Join Us Work with a global luxury brand
Be part of a creative, high-performance fashion environment
Growth opportunities as the brand expands globally
Represent a brand admired for elegance, artistry & craftsmanship
Apply Now Send your resume & short cover letter to :
ckaftans@gmail.com or WhatsApp 7000718250
Subject : Customer Service Representative – Delhi
Join Czarina and be the voice behind an unforgettable luxury experience.
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