Field Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Job Summary

Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.

Your Impact

• AMC activities at Customer site.
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
• Document all customer interaction.
• Actively contributing ideas for better customer service and continuously improve the quality of service provided.
• Showing a passion for continued learning, staying up to date with new technology and trends.
• Work with other technical teams for the inputs and their support in day-to-day activities.

What You'll Need

Aspen Tech offers a long-term career path with significant opportunities for growth and development in a cutting-edge engineering technology company. If you are passionate about creating safe, sustainable and efficient solutions for the future, we encourage you to apply. Applicants will be reviewed for this position and for similar roles with varying skill requirements and / or years of experience.

Locations : Bangalore, India