Automotive Industry Expert : Deep Automotive / Technical experience and Team management
Technical University degree or acquired by experience and technical certification (where and when required), Lean / Scrum certification (nice to have)
Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV), Plug-In Hybrid Electric Vehicle (PHEV)
Strong knowledge of vehicle mechanical, electrical, and computer systems
Excellent communication skills
Knowledge of products, processes, and procedures
Knowledge of OEM Systems (repair and diagnostic tools, IT systems)
Good root cause investigation methods and analytical skills
People-oriented and a team builder with leadership skills
Problem solver and results-oriented, customer-oriented and proactive
Organized and comfortable working under pressure
Fluent in English and fluent in one of the languages the agents’ team is called to manage.
Language preferences : French / Italian / German / Spanish / Turkish / Dutch (Fluency - Read & Write)
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Team Leader • Chennai, Tamil Nadu, India
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