Service Delivery Manager — It Infrastructure Services
TECEZEMohali, Republic Of India, IN4 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; Ensure CMDB / asset hygiene; Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : <
20% for key reviews and transitions
Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
act as on-rotation MIM for P1s.
2) Financials — Weekly P&L Ownership
forecast next 4–8 weeks.
track to closure.
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
set goals / KPIs.
5) SOPs, Runbooks & Compliance
enforce version controland audit trails.
align with ISO 27001 controls and customer policies.
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • Mohali, Republic Of India, IN
Related jobs
- Promoted
Senior Manager - IT Infrastructure
CogneesolMohali Job Description : We are searching for a seasoned and strategic IT leader to join our team as a Manager / Senior Manager, IT.In this role, yo...Show moreLast updated: 30+ days ago
- Promoted
It Service Continuity Manager
RED GlobalPanchkula, Republic Of India, IN Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
- New!
It Delivery Management
MNCBaddi, Republic Of India, IN Years of experience in IT Deliveries and Project Management.Responsible for enabling systematic steps toward the achievement of E2E ownership of deliveries.Show moreLast updated: 4 hours ago
- Promoted
Assistant Professor
Shoolini UniversitySolan, Himachal Pradesh, India Job Title : Assistant Professor – Computer Science.Shoolini University Centre for Distance & Online Education (SCDOE).Full-time (Campus presence as required).
The Assistant Professor will support tea...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEajit, India Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: less than 1 hour ago
- Promoted
Information Technology Service Desk
GreystarMohali district, India, India Greystar is looking for experienced L1 / L2 IT Service Desk professionals to join our 24x7 IT helpdesk team.An ideal candidate will bring a combination of hands-on technical expertise from a fast-pac...Show moreLast updated: 7 days ago
- Promoted
- New!
Managed Services – Service Delivery Manager
Buxton ConsultingBaddi, Republic Of India, IN Service Delivery Manager (Managed Services).Work Hours : India time with overlap to U.Must clear a thorough background check.
Location : India (Remote or Hybrid, depending on city).Must be available t...Show moreLast updated: 4 hours ago
- Promoted
Delivery Manager
ConfidentialNagar, Sahibzada Ajit Singh Nagar, India XenonStack is the fastest-growing.Data and AI Foundry for Agentic Systems.Akira AI – Building Agentic Systems for AI Agents.
XenonStack Vision AI – Vision AI Platform.NexaStack AI – Inference AI Inf...Show moreLast updated: 10 days ago
- Promoted
- New!
Senior Manager, It Applications
BITSoM - BITS School of ManagementPanchkula, Republic Of India, IN Senior Manager, IT Applications.The IT Application Manager will be accountable for managing and ensuring seamless operations of all academic, administrative, and enterprise IT applications at the B...Show moreLast updated: 4 hours ago
- Promoted
BDM / BDE IT SERVICES
ConfidentialMohali, India Bringletech is looking for a self-starter person to drive the growth of our IT services.Delivery of outbound sales is expected with the further opportunity to build a team.Experience in sales in fo...Show moreLast updated: 6 days ago
- Promoted
- New!
Senior Manager – Information Technology
Qube CinemaBaddi, Republic Of India, IN At Qube, technology and innovation are at our core.Our purpose is to bring to life every story to engage, entertain, and enlighten the world.
As a company with a passion for cinema, we are committed...Show moreLast updated: 13 hours ago
- Promoted
IT Infrastructure-Senior Manager
ConfidentialNagar, Sahibzada Ajit Singh Nagar, India Please check the below JD for the IT Infra-Senior Manager position.We are searching for a seasoned and strategic IT leader to join our team as a Manager / Senior Manager, IT.IT Operations, Infra, Net...Show moreLast updated: 10 days ago
- Promoted
IT Service Continuity Manager
RED Globalbaddi, himachal pradesh, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
Service Delivery Manager
ConfidentialMohali, India Position Title : Manager - Services Delivery.In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also ...Show moreLast updated: 10 days ago
- Promoted
IT Helpdesk Manager
ConfidentialNagar, Sahibzada Ajit Singh Nagar, India Lytegen is seeking an experienced.In this role, you will be responsible for the overall management of the helpdesk, ensuring high-quality technical support for our staff while fostering a positive ...Show moreLast updated: 10 days ago
- Promoted
IT Delivery
ConfidentialChandigarh, India A day in the life of an Infoscion.As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our cli...Show moreLast updated: 10 days ago
- Promoted
- New!
Delivery Manager
Live ConnectionsBaddi, Republic Of India, IN IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.
Delivery Management & Execution.Lead and manage multiple concurrent...Show moreLast updated: 4 hours ago
- Promoted
Network Services Manager
ConfidentialMohali, India Position : Network Services Lead.Hiring for one of our reputed MNC client.The Network Services Lead will work in close collaboration with the Network Manager, Director – Technology Operations, and o...Show moreLast updated: 10 days ago