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Director of Cloud and Infrastructure

Director of Cloud and Infrastructure

Accordion IndiaHyderabad, Republic Of India, IN
1 day ago
Job description

Company overview

Accordion is a global financial consulting and technology firm helping CFOs and their teams drive value creation. Rooted in private equity rigor and powered by data, analytics, and AI, we partner with companies across industries to turn insight into impact.

Accordion works at the intersection of Private Equity sponsors and portfolio companies’ management teams across every stage of the investment lifecycle. We provide hands-on, execution-oriented support, driving value through the office of the CFO by building data and analytics capabilities and identifying and implementing strategic work, rooted in data, analytics and AI.

Accordion is headquartered in New York City with 10 offices worldwide. Join us and make your mark on our company.

Data & Analytics (Accordion | Data & Analytics)

Accordion's Data & Analytics (D&A) practice in India delivers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges.

We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics.

D&A team members deliver data and analytical solutions designed to streamline reporting capabilities and enhance business insights across vast and complex data sets ranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more.

Working at Accordion in India means joining 800+ analytics, data science, finance, and technology experts in a high-growth, agile, and entrepreneurial environment to transform how portfolio companies drive value. It also means making your mark on Accordion’s future—by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together. Join us and experience a better way to work!

Location : Hyderabad, Telangana

Role overview :

The Director – Networking & Cloud drives day‑to‑day operations for the onsite Hyderabad infrastructure team across network, cloud, and systems, and partners closely with US counterparts for global delivery. This role owns ticket governance and SLAs / SLOs, enforces ITIL change practices, ensures documentation currency, and coordinates with vendors to deliver reliable, performant, and secure services spanning campus / branch networks, hybrid cloud, and server platforms.

What You’ll Do

  • Operate and improve daily services across network, cloud, and systems;

own ticket triage, backlog hygiene, and SLA / SLO definitions, with transparent reporting and clear escalation paths.

  • Run ticket reviews and service metrics checks;

    • ensure timely handoffs with US teams for incidents, problems, and changes.

  • Follow ITIL‑aligned practices for incident, problem, and change;

    • participate in CAB, maintain the change calendar, produce RCAs, and land durable fixes.

  • Keep documentation current : enforce a documentation operating rhythm—runbooks, diagrams, inventories, and recovery procedures—and require documentation updates as part of the definition of done for incidents / changes.
  • Network operations (preferred stack) : manage secure, reliable Meraki campus / branch networking (routing / switching / wireless), internet edge, VPNs, and segmentation;

    • implement actionable monitoring / alerting and performance baselines.

  • Cloud and systems operations : help administer hybrid workloads in Azure and AWS;
  • manage Windows / Linux servers and Hyper‑V;

    • coordinate patching, backup / recovery (RPO / RTO targets), and health dashboards.

  • Compliance collaboration : support control implementation and evidence collection for SOC 2, HIPAA, and ISO 27001;
  • partner with Security / Governance on audits and continuous improvement. Vendor coordination and office build‑outs : engage vendors for network / AV / datacom;

    • lead in‑region execution and validation for office build‑outs to firm standards.

  • Project delivery : scope, plan, and deliver infrastructure initiatives (e.G., network changes, platform upgrades, cloud deployments) with timelines, risk tracking, and stakeholder updates;

    • manage maintenance windows and cutovers.

    Ideally, You Should Have

  • 7+ years in infrastructure roles spanning network, cloud, and systems, with 2+ years in a senior role acting as an escalation point, mentoring junior employees, or running operational teams.
  • Broad familiarity across Azure, Meraki, Hyper‑V, and AWS;
  • strong troubleshooting across layers 2–7;

    • scripting / automation experience (PowerShell and / or Python) preferred.

  • Experience defining and operating to SLAs / SLOs, managing ticket queues, and communicating service metrics to stakeholders.
  • ITIL incident / problem / change discipline, including RCAs and change controls.
  • Familiarity with compliance frameworks : SOC 2, HIPAA, ISO 27001;

    • able to translate control requirements into operational practices and documentation.

  • Excellent written and verbal communication;

    • comfortable collaborating across India and US time zones and presenting operational status and risks succinctly.

  • Outcome‑oriented, decisive in escalations, and calm under pressure.
  • Collaborative and transparent, with strong handoff habits and stakeholder communication.
  • Documentation‑ and metrics‑driven, using runbooks, diagrams, and KPIs / SLOs to reduce toil and improve reliability.

    • Why Explore a Career at Accordion :

  • High growth environment : Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.
  • Cross Domain Exposure : Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.
  • Entrepreneurial Environment : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.
  • Fun culture and peer group : Non-bureaucratic and fun working environment;

    • Strong peer environmentthat will challenge you and accelerate your learning curve.

    Other benefits for full time employees :

  • Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor’s consultations, counsellors, etc
  • Corporate Meal card options for ease of use and tax benefits.
  • Team lunches, company sponsored team outings and celebrations.
  • Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.
  • Reward and recognition platform to celebrate professional and personal milestones.
  • A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.
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    Cloud Infrastructure • Hyderabad, Republic Of India, IN