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Service Delivery Manager - Customer Experience

Service Delivery Manager - Customer Experience

AirtelIndia
30+ days ago
Job description

Key Deliverables

  • Customer engagement & communication
  • Project kick off meeting / call with Customer
  • Resolution of customer dependencies
  • Share Project Plan with the customer
  • e2e tracking & monitoring of project delivery
  • Proactive & timely project status update to the customer
  • Project Stage tracking & ensure timely delivery
  • Project follow ups, escalations and constraint resolution
  • Delivery of third party media / bandwidth
  • Customer CPE integration & testing
  • Schedule planned activities with the customers
  • Accelerate & Maximize revenue by faster deployment of project
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Service Delivery Manager • India