Service Delivery Manager - Customer Experience

Key Deliverables

• Customer engagement & communication
• Project kick off meeting / call with Customer
• Resolution of customer dependencies
• Share Project Plan with the customer
• e2e tracking & monitoring of project delivery
• Proactive & timely project status update to the customer
• Project Stage tracking & ensure timely delivery
• Project follow ups, escalations and constraint resolution
• Delivery of third party media / bandwidth
• Customer CPE integration & testing
• Schedule planned activities with the customers
• Accelerate & Maximize revenue by faster deployment of project