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Service Delivery Manager - Customer Experience
AirtelIndia30+ days ago
Job description
Key Deliverables
- Customer engagement & communication
- Project kick off meeting / call with Customer
- Resolution of customer dependencies
- Share Project Plan with the customer
- e2e tracking & monitoring of project delivery
- Proactive & timely project status update to the customer
- Project Stage tracking & ensure timely delivery
- Project follow ups, escalations and constraint resolution
- Delivery of third party media / bandwidth
- Customer CPE integration & testing
- Schedule planned activities with the customers
- Accelerate & Maximize revenue by faster deployment of project
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Service Delivery Manager • India
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