Transportation Representative, ROW IB

A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses / Category teams / Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at ROW IB works across Inbound operations. Inbound Operations deals with Vendor / Carrier / FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment.

Key job responsibilities

A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements / be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

A day in the life

Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times.

Provides / expedites prompt and efficient service to Amazon customers / delivery partners.

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

About the team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.

BASIC QUALIFICATIONS

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

• Logistics background and Experience in similar role
• Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers.