Senior Customer Support Executive

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy

Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more

Businesses drive 25–80% of revenues using AiSensy

Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity

Work with a dynamic, fast-growing team passionate about customer success.

Gain hands-on experience in building and optimizing support systems and processes.

Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.

Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities

Customer Interaction : Manage customer inquiries across phone, email, live chat, and social media.

Product Assistance : Provide accurate product / service information, handle complaints, process orders, and manage returns.

Troubleshooting : Resolve product-related issues promptly to ensure high customer satisfaction.

Customer Records : Maintain detailed, accurate records of all interactions in CRM / support tools.

Product Knowledge : Develop deep expertise in AiSensy’s platform to deliver effective solutions.

Performance Goals : Collaborate with the support team to achieve and exceed KPIs / SLAs.

Feedback Analysis : Collect and analyze customer feedback, working with product and tech teams to improve user experience.

Process Improvement : Contribute to the creation and refinement of support processes, tools, and workflows.

Qualifications

2–6 years of experience in customer support or a related role ( B2B SaaS experience preferred ).

Strong communication skills with a customer-first mindset .

Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat ) and CRM tools.

Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Comfortable working in international shift timings (2 PM – 11 PM IST) .

Why Join Us?

Be part of a supportive and innovative environment that values growth.

Opportunity to lead impactful projects and shape customer experiences in a scaling startup .

Directly contribute to the success of brands generating a large share of revenues via AiSensy.

Grow your career in a company where customer satisfaction is the top priority .