Order Analyst III

ConfidentialNoida

30+ days ago

Job description

Order Processing :

Handle complex and high-value orders with minimal supervision;
Receive and review customer orders for accuracy, completeness, and compliance with company policies and contractual obligations;
Process customer orders accurately and efficiently in the order management system.

Communication :

Collaborate with customers to clarify order specifications and resolve any discrepancies promptly and professionally;

Coordinate with internal departments, including sales, product, and implementation teams, to facilitate order fulfillment.

Documentation :

Generate and maintain accurate records of orders, processes and procedures;

Ensure proper documentation and compliance with relevant company policies and relevant SLAs.

Issue Resolution :

Identify and resolve order related issues utilizing the first contact resolution framework;

Collaborate with internal teams, and escalate as required, to address and resolve complex issues.

Customer Service :

Provide excellent customer service by addressing inquiries and concerns related to orders;

Work proactively to enhance the overall customer experience.

Continuous Improvement :

Participate in process improvement initiatives to enhance the efficiency of the order processing workflow;

Propose and implement improvements to optimize order fulfillment procedures.

Required Qualifications :

High school diploma or equivalent;

3-4 years direct experience working in a high volume, fast paced organization, providing front line order management and customer service;

Effective communication and interpersonal skills, both verbal and written;

Proficient in using order processing systems and Microsoft Office.

Excellent organizational and time management skills;

Ability to define problems, collect data, establish facts, and draw appropriate conclusions;

Strong attention to detail, and capable of breaking down processes into documented workflow;

English is mandatory (speaking and writing).

Preferred Qualifications :

Associate degree or 5+ years equivalent order management experience;

Experience with Salesforce CRM

Knowledge of wireless telecommunications, services, solutions and clients.

Skills Required

Customer Service, Microsoft Office, Order Processing, Salesforce Crm

Analyst • Noida