Hybris L1 / L2 support Engineer

Must Have :

6 to 12 years of experience in L1 / L2 support within SAP Commerce (Hybris) environment

Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).

Experience monitoring and analysing system performance, utilizing logging and monitoring tools.

Execute

minor fixes

such as Impex corrections, configuration updates, and property adjustments as and when needed.

Proficiency in handling Impex files for data imports / exports and troubleshooting data-related issues.

Experience with troubleshooting of server-side issues using HAC and Hybris logs.

Strong communication skills, with the ability to explain technical concepts to non-technical users and teams.

Familiarity with service management tools like JIRA for tracking incidents and requests.

Ability to prioritize and manage multiple incidents or service requests in a fast-paced environment.

Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from senior management to staff level teams.

Extreme responsiveness with ability to work under pressure in a crisis, maintaining a clear sense of urgency

Superior work ethic with a positive, can-do attitude.

Excellent customer service skills and superior telephone etiquette.

Demonstrated attention to detail and excellent time management.

Participate in on-call rotation and incident postmortems to ensure continuous improvement.

Superior collaboration skills.

Flexibility with the ability to change priorities quickly, focus on new ones without distraction.

Ability to deal with conflict and work under pressure to meet deliverable commitments.

Technical aptitude and a passion for learning about new emerging technologies.

Ability and willingness to travel internationally and adjust work hours to accommodate international teams.

Mandatory Technology Stack :

Platform : SAP Commerce (Hybris) - majorly (Hybris Backoffice, Hybris Administration Console (HAC))

Monitoring tools like Google Cloud Logging, Zabbix, Splunk, Graylogs etc.

Strong knowledge of databases (SQL) preferably MySQL

Git, Bamboo, Jenkins

Incident management tools like Jira or ServiceNow

Cloud Platforms (Preferred) : Google Cloud

Prior experience in ECommerce solutions is a must.