Director - Account Management

About Intugine :

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air / land / sea / rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the  Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few.

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.

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Role :

In this role, you will be part of our senior leadership team in our delivery function and a key contributor to achieving the company's near-term and long-term objectives by providing technology consulting and delivering value to our customers.You will be responsible for customer relationships with our enterprise customers and customer retention along with other areas which fall under the customer success and account management portfolio.

Responsibilities :

Growing the overall portfolio and driving cross-sell / up-sell a-cross Intugine's diverse product portfolio.

Lead a team of account managers, understanding their training requirements, providing feedback and ensuring they reach competent levels.

Building a strong relationship with critical / top clients and key personnel (CXOs) within customer companies.

Design and build customer success strategy to create a strong and loyal customer base and ensure the company's growth.

Help foster company-wide culture of customer success.

Drive strategic discussions in terms of identifying new areas of opportunity and vision for the team .

Be passionate about customer success through continuous value engineering and operational delight.

Create ROI and value proposition to customers for continued renewal of contracts and business growth.

Own Intugine's account renewal framework and be responsible to exceed targets through continuous adoption and value tracking for customers.

P&L management of the company's portfolio customers.

Communicate effectively and build good relationships with decision makers at every level, whereby they trust and value your opinions, seek advice on their business, technology and operations issues.

Open up new buyers and new avenues of revenue generation within the customer's organization by mining new contacts and taking up discussions.

Conduct QBR, understand challenges, ensure CSAT and in partnership with delivery managers and technical teams ensure that there are no hiccups in the relationship.

Support and develop direct reportees through coaching and mentoring.

Responsible for working with other department heads and setting goals for the team.

Key Requirements :

8+ years of account management / sales / customer success experience.

Minimum 4+ years of managerial experience.

Proven ability to manage, mentor and lead a team of high-performing account managers and executives.

B2B / SaaS experience with knowledge of logistics and supply chain is preferred.

Proven and successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships.

Experience with longer sales cycles, and multi-contact, value-based, consultative selling is a plus.

Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced, professional environment.

Motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving business.

Looking for more reasons to join the Intugine rocketship? We’ll give you 13!

Employee Stock Options -Take a slice of the pie and grow with us

Comprehensive Health Cover - For you

Personal Development Budget- Upskill yourself, we’ve got the bill

Flexible Working Hours - Set your own work hours

Open door policy - No to cubicles. Yes to the Open door policy.

Generous Parental Leave - Cause work comes second sometimes

Documented Equal Pay Policy - Since we’re in 2025

Education Assistance - Let us help you soar to new heights

Work Autonomy - Enjoy complete ownership over your work

Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.

Company Outings - Unwind with teammates. Work can wait.

Paid time off - Because your well-being is our priority