Manager Resident Relations

Role : To ensure a premium living experience for all residents, serving as the key link between residents, and facilities team.

Responsibilities :

Primary Liaison : Serve as the main point of contact for all resident inquiries, concerns, and communications.

Service Excellence : Ensure top-tier customer service and satisfaction, exceeding resident expectations in a luxury environment.

Facilities Coordination : Collaborate closely with the facilities team for efficient scheduling and oversight of all facilities related matters including maintenance, housekeeping, security etc.

Issue Resolution : Mediate and resolve resident conflicts and enforce community rules and regulations fairly and consistently.

Community Engagement : Plan and execute events and initiatives to foster a vibrant community atmosphere.

Operational Oversight : Manage day-to-day administration, track requests , and conduct regular property inspections.

Qualifications :

Experience : 3-5+ years in luxury property management, hospitality, or a similar client-facing role.

Required Skills :

Communication : Excellent interpersonal skills with the ability to build strong relationships.

Problem-Solving : Proactive approach to identifying issues and implementing effective solutions.

Soft Skills : High emotional intelligence, professionalism, discretion, and integrity.